QA / Test Engineer (ITSM Platform)

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www. Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI is seeking a QA / Test Engineer (ITSM Platform) to ensure the quality, security, and acceptance of applications, workflows, and dashboards delivered on the ITSM platform (e.g., ServiceNow), the Microsoft 365 / Power Platform collaboration environment, and the IT Service Portal for a Department of War agency supported by an enterprise IT Customer Support Services program. The test engineer designs and executes functional, regression, integration, accessibility, and security-focused testing, builds test automation where practical, and supports User Acceptance Testing and the formal stakeholder acceptance process that governs every backlog item. The role is the quality gate that keeps the percentage of sprint items completed and accepted by the Government high. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.

JOB DUTIES

Develop test strategies, test plans, test cases, and acceptance criteria for backlog items on the ITSM platform (e.g., ServiceNow), Power Platform/SharePoint solutions, web content, and the Service Portal, working from user stories and Government requirements. Execute functional, regression, integration, negative, and end-to-end testing of applications, workflows (including the Customer-Confirmed Ticket Closure process), Service Catalog items, notifications, and integrations, and document results with evidence. Build and maintain automated test suites using platform and general-purpose tools (e.g., ServiceNow Automated Test Framework, Selenium/Playwright, Power Apps Test Studio) to accelerate regression testing across releases and platform upgrades. Perform Section 508 / WCAG accessibility testing and responsive design validation of web content, portal components, and applications, and support VPAT preparation. Support security-focused testing in coordination with the ISSE, including validation of secure coding requirements, input validation, role-based access, and data handling, and track defects to closure. Support User Acceptance Testing by preparing UAT scripts and test data, facilitating Government testers, capturing feedback, and assembling acceptance evidence (screenshots, recordings, results) for the Demonstration of Completed Work and stakeholder acceptance. Manage defect tracking, triage, and reporting; analyze defect trends and root causes; and recommend process and quality improvements to the development teams. Participate in Agile ceremonies, Change and Release Management for platform modifications, and platform upgrade regression cycles, and maintain test documentation and quality metrics for the Monthly Customer Support Activity Report.