U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Join a purpose-driven organization where people are at the center of everything we do and where HR plays a critical role in enabling business performance, managing risk, and creating an inclusive workplace experience.
We are looking for an HR Advisor to join our Accessibility & Accommodations team, a specialized group that assists employees in navigating disability-related needs, workplace barriers, and leave-related situations. In this role, you will help create an environment where employees are supported, leaders are equipped to make informed decisions, and accommodation outcomes are fair, consistent, and compliant.
As an HR Advisor, you will manage complex, high-impact accommodation and leave cases that require thoughtful analysis, sound judgment, and a deep understanding of disability and leave laws. Every situation is unique, and success in this role depends on your ability to evaluate nuanced information, assess risk, and develop practical solutions that balance employee needs, legal requirements, and business objectives.
You will do work that matters by helping employees access support they need to be successful, guiding leaders through challenging situations, and ensuring we maintain an inclusive workplace grounded in respect, compliance, and accountability.
Manage end-to-end accommodation and leave cases involving the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), leaves of absence, and workplace accessibility matters
Manage and document the interactive process, evaluating medical information, restrictions, job requirements, and accommodation options to determine appropriate solutions
Analyze complex and often ambiguous situations, applying sound judgment to develop practical, compliant, and business-aligned recommendations
Partner with Employee Relations, Legal, Leave Administration, and other key stakeholders to assess legal, operational, and employee impacts while balancing risk, employee experience, and business needs
Serve as a trusted advisor to leaders, HR partners, and stakeholders on accommodation strategies, leave administration, and accessibility-related matters
Communicate sensitive decisions and complex information with clarity, professionalism, and empathy
Why this role matters
You will directly influence the employee experience by helping remove workplace barriers and ensuring employees have meaningful access to opportunities and support
You will serve as a key advisor in situations that require both technical expertise and thoughtful human judgment, helping leaders make informed and defensible decisions
You will contribute to a workplace culture that values inclusion, accessibility, and belonging while maintaining a strong compliance and risk-management
You will help the organization navigate evolving disability and leave requirements while delivering consistent and equitable outcomes
A confident and credible advisor who can navigate sensitive situations with professionalism, empathy, and sound judgment
Skilled at analyzing complex information and translating legal, medical, and operational considerations into practical recommendations
Comfortable operating independently and making decisions in situations where guidance may not always be clearly defined
Strong in critical thinking, risk assessment, and balancing competing priorities
Detail-oriented with a commitment to accurate, defensible documentation and high-quality case management
Passionate about accessibility, inclusion, and creating workplace solutions that provide equitable access
Basic Qualifications
Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
3–5+ years of experience in employee relations, HR advisory services, disability management, accommodation administration, or related HR functions
Experience in HR Operations, HR Advisory Services, or an HR Service Center environment
Knowledge of workplace accommodations, disability management, leave administration, and accessibility solutions
Experience working with case management systems such as ServiceNow
Strong customer service, communication, and problem-solving capabilities
Experience partnering with Legal, Employee Relations, or other risk-management functions on complex issues
Experience interpreting and applying ADA, FMLA, PWFA, and related federal, state, and local laws
Experience managing complex employee cases requiring independent judgment and stakeholder consultation
This role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Required
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