Technical Program Manager, Accessibility

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice. At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus l

ocations in Forest Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge. Enrollment Management & Student Affairs at Pacific University is dedicated to fostering student development in support of a more just, sustainable, and caring world. Guided by our core values—equity and inclusion, care, community, and learning—we center holistic student wellbeing, cultivate a sense of belonging, and

champion equitable practices. As part of this area, Office of Accessibility & Accommodations is committed to continuous growth, collaboration, and innovation in service of our students and campus community. GENERAL DESCRIPTION OF POSITION The OAA Assistant Director is a leadership position within the Office of Accessibility and Accommodations (OAA), a department responsible for determining and implementing accommodations for students with disabilities. The Assistant Director makes accommodation decisions in alignment with department protocols, provides direct student services, and helps manage the day-to-day operations of the office. Working closely with the Director, the Assistant Director leads the department’s initiatives, supports student employees, and supports key program components such as testing accommodations. The Assistant Director also works closely with faculty and staff to ensure the effective delivery of approved accommodations, offering consultation, guidance, and education to ensure compliance and best practices. Additionally, this position contributes to the assessment and continuous improvement of the department’s policies and services, ensuring students have equitable access to educational opportunities in accordance with the Americans with Disabilities Act Amendment Act of 2008 and Section 504 of the Rehabilitation Act of 1973. The expected annual salary range is $50,000 - $54,000, depending on qualifications and experience. ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES: 1.Leadership in Accommodation Decision-Making: Make accommodation decisions in alignment with department protocols and ensure compliance with ADA and Section 504. Facilitate the interactive accommodation process for students in both classroom and non-classroom environments, including housing and fieldwork experiences. Lead the development and improvement of accommodation processes, including reviewing workflows to ensure accuracy, efficiency, and accessibility. Collaborate with the Director to ensure timely and effective implementation of accommodations for students with disabilities. Help in improving the overall student experience by continuously assessing and refining department policies and services. 2. Client Support and Consultation: Meet with prospective and current students to discuss their disabilities and determine reasonable accommodations, ensuring equal access to university programs. Educate students, their families, and healthcare providers on documentation requirements and assist in making referrals for further assessment if necessary. Provide guidance to students and university stakeholders on accommodation policies and practices, ensuring that accommodations are implemented accurately and effectively. Work closely with faculty and staff to ensure the delivery of approved accommodations, offering consultation and training as needed. As part of the Middle Care Team, serve in a consultative capacity to the CARE Team and the Office of Student Support (OSS), assisting in information sharing, planning, intervention, and follow-up related to student wellbeing. 3. Record Maintenance and Compliance: Maintain thorough and organized records of student accommodations, including electronic and paper files, ensuring compliance with federal and university regulations. Ensure all documentation is managed in accordance with confidentiality standards and the university’s records retention policy. 4. Department Communications and Stakeholder Education: Develop and maintain communication strategies, including web content, emails, and documentation, to clearly articulate accommodation processes and policies. Provide educational resources and training for faculty, staff, and students on disability justice, accommodations, and accessibility best practices. Actively participate in departmental efforts to raise awareness about disability-related issues and improve the understanding of office services across campus. 5. Programmatic Support and Continuous Improvement: Lead key departmental initiatives, ensuring alignment with the university's mission and department goals. Contribute to the development and implementation of programs, workshops, and resources to enhance disability-related services. Assist in the assessment and continuous improvement of the department’s operations, including evaluating service delivery and identifying areas for growth. 6. Administrative and Operational Support: Oversee the operational functions of the department, including financial procedures, budget management, and the processing of invoices for auxiliary aids. Support the recruitment, training, and supervision of student employees. Assist in department-wide strategic planning and reporting efforts, compiling data and preparing reports for accreditation, retention, and assessment purposes. Represent OAA, the Student Affairs Division, and Pacific University to colleagues, families, alumni, and the broader community. SECONDARY FUNCTIONS: Support Altern