s peoples, individuals of all genders and sexual orientation, race, ethnic origin, abilities, age, and religions and anyone living at the intersection of these identities. Preference will be given to applicants who are persons with disabilities, and we highly encourage persons with disabilities who are qualified candidates to apply (our office space is fully accessible to people of all abilities). If this applies to you, we invite you to disclose your disability in your cover letter. If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply. JOB SUMMARY The Training & Membership Coordinator, Accessibility Certification (AC) is responsible for RHFAC Professionals and the Accessibility Professional Network (APN). Duties include supporting the RHFAC training courses, RHFAC Professional designation, and APN membership. The Training & Membership Coordinator also coordinates events, such as the APN monthly webinars and speaking engagements, and assists with the APN conference. WORKING RELATIONSHIPS The Training & Membership Coordinator, AC reports to the Sr. Manager, Training, Membership & Special Projects and works closely with the RHFAC Team, RHF Marketing & Communications team, and other RHF staff. The Training & Membership Coordinator maintains a number of external relationships with post-secondary institution partners, instructors, exam delivery partners, professional bodies and associations, vendors, consultants, clients, learners and members. ALL STAFF: KEY ACCOUNTABILITIES As an integral member of the RHF team and as expected of all staff, this position actively participates with: * Strategy * Organizational Culture * Contributes in regular sessions, develops goals, supports and implements action plans. * Inclusion, Diversity, Equity and Accessibility * Values 1. We Collaborate Authentically 2. We Engage Respectfully 3. We Keep Our Promises KEY ACCOUNTABILITIES Training: RHF Learning Platform * Set up courses with session dates, notifications, discussion forums, and grading tools. * Provides clear, accurate and concise information promptly to prospective and current learners, including handling general inquiries about RHFAC courses and activities; * Monitors RHFAC Training inbox. Ensures timely and coordinated responses and tracks activity for follow-up; * Manages tuition grant programs, including program promotions, processing applications, managing registrations and invoicing with participating institutions, and overall tracking and reporting; * Monitors and records learner experiences, engagement and issues, and recommends improvements; * Contributes to the development and implementation of strategies to recruit new learners and progress current learners, including presenting to learners at the end of each course; * Assists in the development and updates of journey maps and processes for RHFAC Training learners and RHFAC Professionals; * Liaises with post-secondary institutional partners and instructors on new course offerings, revenue share and learner information; * Collaborates with the RHFAC Technical Team to support the training; instructors/facilitators through onboarding, continuous training, and the instructor resource portal; * Manages exam delivery partner(s); and * Expands and maintains relationships with professional bodies and associations recognizing RHFAC courses for continuing education. Accessibility Professional Network (APN) * Manages RHFAC Professional designation process and compliance tracking. Includes Continuing Education Units (CEUs), APN membership, and mandatory education; * Provides membership support to RHFAC Professionals and APN members by handling all questions, information requests, and complaints regarding RHFAC Professional designation and APN membership in a timely and accurate manner; * Maintains and updates RHFAC Professional/APN membership records for dashboards, mailing lists, and other activities; * Assists with RHFAC Professional/APN member communication (i.e., membership status, renewals, CEU status, RHFAC Professional standing, or other relevant RHFAC program updates); * Contributes to the development and implementation of strategies to recruit new APN members and retain current members and RHFAC Professionals; * Collaborates with RHF’s Marketing and Communications team to develop and update marketing and onboarding materials for RHFAC Professionals/APN members; and develop social media plans to recognize and celebrate RHFAC Professionals/APN members; * Monitors and records RHFAC Professional/APN member experience, engagement, and issues, and recommends improvements to member support initiatives for enhanced member satisfaction; * Manages the APN platform, including job board, discussion forums, resource library and technical issues; * Stays abreast o

Accessibility Engineer

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