Digital Accessibility Analyst Associate

The Digital Accessibility Analyst associate is an associate position in the ITS Accessibility Team at the University of Michigan. ITS Accessibility provides tools, knowledge, and support services that allow U-M to deliver digital accessibility and equitable access for people with disabilities. We are a team with expertise in accessibility standards, design best practices, assistive technology, accessibility testing, disability experience, and more. We work collaboratively and individually to implement solutions and manage services that meet the evolving needs of U-M, and to respond to user requests and issues related to accessibility. The Digital Accessibility Analyst Associate engages with customers, staff, vendors, and teams to ensure all digital content, software, and applications comply with accessibility standards including WCAG 2.1. The Associate coordinates to test systems, deliver reports, resolve compliance issues, create documentation and training, and deliver exceptional customer service. The Associate contributes to services and works to improve the integration of accessible best practices within ITS and U-M. The Digital Accessibility Analyst Associate reports to the Assistant Director of Accessibility.

Ensure web content and systems meet accessibility standards Provide guidance and training on accessibility best practices Conduct accessibility testing and deliver reports Collaborate with the IT community to promote and improve accessibility Support the provision of assistive technology tools and features Contribute to projects Support services within ITS Accessibility Contribute to and deliver accessibility training

Bachelor's degree in related fields (Information Science, Computer Science, HCI) or equivalent experience 1 or more years in a role demanding confidentiality, customer service, and independent work Understanding of building accessible products for all users, including those with disabilities Knowledge of WCAG 2.1 guidelines and WAI-ARIA specifications. Understanding of assistive technology user experience Proficiency in accessibility testing tools and techniques Experience teaching accessibility concepts to non-specialist audiences Experience completing multi-stage work and communicating progress using shared systems for work management Desired Qualifications* Experience supporting users of assistive technology Experience communicating or collaborating with designers, product owners to improve accessibility Experience in higher education working context Design experience with HTML, CSS, JavaScript