APS Field Administrative Assistant II

APS Field Administrative Assistant II

Date: Nov 14, 2025 Location:BRYAN, TX The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that

many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• **Paid vacation, holidays, and sick

leave** so you can recharge and take care of life outside work (that’s time off you’re actually paid for)

• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: APS Field Administrative Assistant II

Job Title: APS Field Admin Assnt II

Agency: Dept of Family \& Protectve Svc

Department: Region 7 APS In-Home Dir Del

Posting Number: 11303

Closing Date: 01/13/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Group: TEXAS-A-11

Salary Range: $2,953\.25 - $3,946\.25

Pay Frequency: Monthly

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: BRYAN

Job Location Address: 3000 E VILLA MARIA

Other Locations: Waco; Bryan

MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

YN,YNS Brief Job Description:

The Department of Family and Protective Services (DFPS) APS Field Administrative Assistant II performs routine journey-level administrative support work involving disseminating information, preparing correspondence, and maintaining filing systems. The position works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may fully perform a variety of routine daily tasks but may often rely on direction from others to solve problems that are not standard. Employees may respond to basic inquiries and explain routine administrative rules, regulations, policies, and procedures.

To learn more DFPS, please click here.

Essential Job Functions (EJFs):

• Prepares and disseminates information concerning agency programs, services, and procedures.
• Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level.
• Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report.
• Ensures that high priority callouts are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response.
• Responds to inquiries and provides guidance regarding routing policies and procedures. Participates in meetings with regional program leadership to evaluate routing issues and concerns and participates in discussions regarding routing policies and processes with other regional areas across the state as appropriate.

• Prepares, edits, and distributes correspondence, reports, studies, forms, and documents.
• Prepares and disseminates program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries.
• Assists caseworkers with data entry functions and case-related inquiries, including Texas Integrated Eligibility Redesign System (TIERS) checks, data entry of criminal history background check requests, preparing case files for all newly received investigations, answering and routing incoming calls and distributing mail. Performs other duties as assigned.
• Answers and routes phone calls; routes mail, files, and orders; and maintains office supplies.
• Serves as the primary contact for Statewide Intake. Receives and responds to all inquiries and emails regarding policies and procedures, routing issues and provides updates and reports to management regarding routing status, issues and numbers of case - assignable staff. Assists the public and program with completion of forms and provides information to the public by mail or phone.
• Coordinates the receiving, storing, and issuing of files, materials, and supplies for the program.
• Opens and distributes incoming mail; prepares mail-outs; and maintains and reviews records on postage, registered mail, and packages. Delivers, picks up, or receives documents, supplies, equipment, or materials; checks for quantity and quality; or decides for repairs and services.
• Creates, maintains, and enters information into databases.
• Creates, maintains and enters information into databases and aids other program administrative support staff wi