Director, Learning & Development, Product, Certifications, and Learning Platforms

... What you'll do... Director, Learning & Development, Product, Certifications, and Learning Platforms Role Summary The Director, Learning & Development: Product, Certifications, and Learning Platforms is a strategic leader responsible for driving Walmart Connect’s learning strategy across three critical verticals; product education, certification, and technology ecosystem. This role ensures Walmart Connect’s A

ssociates, Agencies, and Partners are equipped with the knowledge, confidence, and tools to succeed, driving adoption, capability, and measurable business impact. Reporting to the Sr. Director of Training, Education & Development, this role ensures learning programs and platforms are scalable, data-driven, and business-aligned, transforming learning into a competitive advantage for Walmart Connect. Key Responsibilities Strategic Leadership & Alignment

• Lead the vision, strategy, and

execution for Product Training, Certifications, and Learning Platform management.

• Align learning initiatives with Walmart Connect’s go-to-market (GTM) priorities, ensuring readiness across internal teams and external audiences.
• Drive measurable business outcomes by linking learning initiatives to key performance indicators (e.g., product adoption, advertiser spend, sales enablement, and partner satisfaction).
• Collaborate with TED’s vertical leaders (Associate Development, Sales Development, and Governance) to ensure alignment, consistency, and scalability of all learning initiatives.

• Develop and oversee go-to-market (GTM) training plans for product launches and updates, ensuring internal teams (sales, account management, partner success) are equipped to confidently communicate and sell Walmart Connect’s solutions.
• Create and maintain role-based learning pathways that evolve from foundational knowledge to advanced omni-channel expertise.
• Partner with Product Marketing to ensure training reflects product strategy, positioning, and value proposition.
• Build multi-modal training programs (ILT, vILT, eLearning, simulations, and video) designed for engagement, retention, and on-the-job application.

• Lead and grow Walmart Connect Academy, establishing it as an industry-recognized center for education and certification.
• Oversee certification program design, assessments, and continuous updates to reflect new products, campaign workflows, and market best practices.
• Develop tiered certification frameworks (101/201/301) for advertisers, agencies, and internal associates to ensure progressive mastery of Walmart Connect’s tools.
• Align internal enablement programs with external certifications to ensure consistent standards, language, and learner outcomes.
• Partner with external vendors and localization teams to expand Academy reach and ensure accessibility, quality, and compliance.
• Measure certification impact through data, tracking adoption, learner engagement, advertiser ROI, and product retention.

• Lead the strategy, management, and optimization of Walmart Connect’s learning technology ecosystem, including the LMS and analytics tools.
• Ensure platform functionality, integrations and data flow support both internal associates and external partners.
• Collaborate with Walmart Global Tech and enterprise learning teams to align external and internal platform capabilities, ensuring a unified learning experience.
• Research, evaluate, and implement emerging learning technologies (AI coaching, adaptive learning, skill practice tools, gamification) to enhance retention and personalization.
• Develop dashboards and insights that measure learner engagement, certification progress, and business impact, using analytics to inform strategy.
• Ensure all platforms and content comply with data security, privacy, and accessibility (WCAG) standards.

• Define clear success metrics for all learning programs and platforms, linking adoption, engagement, and certification data to business KPIs such as campaign performance, advertiser spend, and partner retention.
• Partner with Learning Analytics team to design unified dashboards for tracking learning effectiveness across all verticals.
• Use insights to refine learning strategies, ensuring continuous improvement, higher ROI, and stronger alignment with business goals.
• Present performance metrics and learning ROI to senior leadership, influencing investment and strategic decisions.

• Partner with Sales, Product, Product Marketing, Enterprise Marketing, Partner Management, HR, and Technology teams to align education programs with business priorities and GTM initiatives.
• Collaborate with TED vertical leaders to ensure consistent learner experience, messaging, and data reporting across internal and external programs.
• Act as the primary liaison between Walmart Connect Academy, Global Tech, and enterprise learning functions to align technology systems and data.
• Build strong relationships with external partners and vendors to support program scalability, translation, and delivery.

• Lead a team of program managers, learning experience designers, technologists, and platform specialists.
• Foster a culture of innovation, inclusion, and accountability, empowering the team to experiment, iterate, and deliver high-quality learning experiences.
• Coach and develop team members to enhance cross-functional collaboration, technical expertise, and business acumen.
• Serve as a visible learning advocate, championing Walmart Connect’s learning ecosystem both internally and externally.

• 10\+ years of experience in Learning & Development, Product Education, or Partner Enable