e in alignment with UCSF standards. * Manage and prioritize multiple incoming requests in a ticket queue, ensuring timely updates and clear communication with the team. * Escalate support requests and system performance issues with vendors as needed. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications * Minimum of 3+ months front-end web design experience, focusing on accessibility best practices. * Minimum of 3+ months experience creating and editing technical documentation. * Minimum of 3+ months direct customer experience providing training, guidance, and support. * Demonstrated ability to work effectively with individuals from diverse backgrounds and varying levels of technical expertise. * Intermediate knowledge of related areas of IT. * Self-motivated, able to work independently and collaboratively; demonstrates strong problem-solving and time management skills. * Knowledge of accessibility and usability principles for applications, websites, and documents. * Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences. Preferred Qualifications N/A About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization TEP Job Code and Payroll Title 007583 BUS SYS ANL 2 Job Category Administrative Support, Support Services, Temporary Employment Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Percentage 100% Location San Francisco, CA Campus Mission Bay (SF) Work Style Flexible Shift Days Shift Length 8 Hours

Accessibility Lead - CoVE & DSC

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