Entitlement Management Analyst, AVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is sy

stemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations \& Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital archite

cture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Description Summary:

The Entitlement Management Analyst, AVP is a crucial role responsible for managing and ensuring secure user access across various critical applications and systems, including Mainframe, Eclipse US, and Salesforce Lightning. The analyst acts as a liaison between business units, IT, and security teams (GIAM ISA/GIDA) to analyze, set up, and review user entitlements, ensuring compliance with security standards and internal policies. The role demands strong technical knowledge in identity and access management, security complexes, project management capabilities, and excellent communication skills.

Key Insights \& Analysis

The Entitlement Management Analyst position is central to maintaining robust access control and security within the organization's IT landscape. The role's primary focus revolves around the provisioning and de-provisioning of user entitlements, with a strong emphasis on quality assurance, risk management, and adherence to established standards.

• Multi-Platform Access Management: The analyst is responsible for managing access across diverse platforms, highlighting the need for versatile technical expertise. This includes legacy systems like Mainframe (TopSecret and RACF Security Complexes) and modern applications like Eclipse US and Salesforce Lightning.
• Critical Security Function: The role directly impacts the organization's security posture by controlling who has access to what. It involves detailed analysis of access requests, setting up roles, and performing QA to prevent unauthorized access and mitigate security risks.
• Collaboration and Liaison: A significant aspect of the role involves extensive interaction and liaison with various internal stakeholders, including Branches, Call Centers, Commercial Business, Operations, AML, Risk/CSIS, CMI, and different IT and support units. This underscores the need for strong interpersonal and communication skills.
• Project and Process Adherence: The analyst is expected to manage projects, assist with corporate initiatives (like EERS Enterprise Role Effort and Mainframe resource cleanup), and adhere to Citi PMO standards (SDLC, Waterfall, Agile). This suggests a structured approach to access management and continuous improvement.

Responsibilities:

This role serves as a liaison for analyzing and setting up business users' access. The core responsibilities are categorized by the application:

• Mainframe Access: Liaison between various business units and GIAM ISA/GIDA for analyzing and setting up mainframe access in TopSecret and RacF Security Complexes. This includes understanding mainframe resources, profiles, and eLabeling procedures.
• Eclipse US Application: Oversight of all entitlements, working with numerous business units (Branches, Call Center, Commercial Business, Operations, Cards, REL, CSIS, AML, Risk Management, Fraud, IPB/AHS, CPB, PWM, Executive Response Unit, Collections) for analyzing and setting up Eclipse Roles and mainframe access in RacF Security Complex.
• SalesForce Lightning Application: Oversight of all entitlements, collaborating with business units (Branch, Call Center, Operations, CPB, PWM, IPB, SB, ISA/Prod support units) for analyzing and setting up SalesForce Roles.
• Quality Assurance (QA) and Risk Mitigation: Performing QA against Access User Requests, with the ability to challenge and reject incorrect requests. This is a critical control function.
• Entitlement Provisioning: Hands-on experience in entitlement provisioning and providing expertise for major projects, investigations, and internal audits.
• Documentation and Process Improvement: Analysis and documentation of procedures for CitiMarketPlace access requests and creating Internal Process Control Manuals to Citi Standards.

Key Initiatives and Support Functions

• Assisting with the Corporate EERS Enterprise Role Effort.
• Assisting with Mainframe resource cleanup projects, including analysis of job functions and resources/profiles.
• Conducting and facilitating functional Business meetings (using Zoom for notes, minutes, and follow-ups).
• Analyz