Accessibility Solution Expert (4)

Job Req Id:25916373 Location(s):Belfast, Northern Ireland, United Kingdom Job Type:Hybrid Posted:Oct. 16, 2025 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Discover your future at Citi Working at Citi is

far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Role summary We’re hiring a Head of Design Systems to lead the strategy, technology, and creative direction of our enterprise-wide design system that powers digital experiences across businesses and functions. This leader will be both a season

ed design craft practitioner and a strong engineering-minded platform owner—accountable for the visual digital brand, the system’s component library and code, governance, documentation, and adoption.You’ll manage a global, multi-disciplinary team of designers, design technologists/developers, strategists, writers, and producers, and you’ll own our design and research tool portfolio (e.g., Figma Enterprise, research/analytics platforms). A deep understanding of AI (generative AI and agentic AI) and digital accessibility is essential to transform our platform into an AI-powered, scalable foundation that accelerates innovative, creative, compliant delivery in a regulated environment. What you’ll do Vision, strategy, and governance * Set the multi-year vision and roadmap for the enterprise design system—covering design tokens, components, patterns, documentation, and platform services—aligned to business priorities, risk, digital accessibility,and engineering strategy. * Establish and chair cross-functional governance (Design, Product, Engineering, Brand, Accessibility, Compliance, Security, and Architecture) with clear contribution and change-management models. * Define adoption strategy, KPIs/OKRs, and incentives to drive measurable outcomes across lines of business and functions. Platform consolidation & migration (multi-system → unified platform) * Inventory and assess existing/legacy design systems across businesses/functions (tokens, components, code stacks, documentation quality, accessibility posture, and adoption). * Define a convergence strategy: token mapping & theming,component equivalence matrix, de-duplication rules, and brand harmonization guidelines. * Create a phased migration plan with success criteria, deprecation timelines, risk controls, and a documented rollback path. * Provide tooling and automation (e.g.,codemods, lint rules, UI audits, visual-regression baselines) to accelerate safe migration. * Stand up a contribution/exception process and a comms plan, with dashboards to track migration progress and impact. System architecture & engineering excellence * Lead engineering for the system’s codebase (e.g., Web Components/React/Angular, TypeScript, Storybook, CI/CD, package distribution/registries) and partner with Architecture on standards: design tokens, theming, motion, internationalization (i18n) and right-to-left (RTL) support. * Ensure quality through automated testing (unit/visual regression), performance budgets, security scans, and a versioning/release strategy (safe migrations, deprecation policies). * Integrate the system into product pipelines (e.g., GitHub/GitLab and internal developer portals) to reduce design-to-engineering friction and improve time-to-market, with opinionated pull/merge templates,required reviewers, and branch protections. Art direction & brand stewardship * Serve as the art director and custodian of our digital visual brand—color, typography, iconography, motion, and imagery—ensuring brand consistency and accessibility across channels. * Guide creative expression across retail, commercial, institutional, and employee experiences, balancing brand distinctiveness with regulatory and accessibility requirements. AI-powered platform & automation * Agentic workflows for design-to-code, pattern suggestions,component development and migration, unit testing, and knowledge & documentation playbooks. * Automated accessibility controls (e.g., token-level contrast rules, Axe/Lighthouse CI, alt-text and content checks) embedded in design and build pipelines. * Knowledge & retrieval over documentation and usage guidelines (RAG), plus evaluation frameworks, guardrails, and auditability to meet model-governance expectations. Design operations, tooling, and research * Own the portfolio of design and research tools (e.g., Figma Enterprise libraries/branching/tokens plugins; platforms like Matomo/UserTesting/ Qualtrics) including licensing, supplier management, financials,and workflow standards. * Define contribution workflows, templates, and content standards for documentation sites; ensure discoverability and self-service onboarding. Accessibility, compliance, and risk * Embed WCAG (latest versions)and regional requirements into tokens, components, patterns, and governance—treating accessibility as a default. * Partner with Legal/Compliance, InfoSec, Model Risk, and In-Business Risk & Controls on standards, audits, and evidence to support internal controls, SOX/PCI/data-privacy, and AI model governance. * Establish telemetry and reporting that links design-system adoption to risk reduction and customer outcomes. Content systems & CMS integration * Partner with Content Design and Engineering on CMS strategy (e.g., headless CMS such as Adobe Experience Manager (AEM)), ensuring components, patterns, and editorial workflows are integrated, versioned, and accessible. * Define guidance for localization (L10n)—the translation and regional adapta